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Returns and Rufund Policy
Hey there! We want to make sure you're happy with your purchase, whether it's a Print on Demand (POD) item like a custom t-shirt, hoodie or rashguard, or one of our other physical products. Below you'll find our return policies for both types of products:
Print on Demand (POD) Products:
Examples of POD items include custom t-shirts, hoodies, and rashguards. If you happen to receive a misprinted, damaged, or defective POD item, please let us know within 30 days of receiving the product. If your package gets lost in transit, reach out to us within 30 days from the estimated delivery date. If it's our mistake, we'll cover the costs.
Please note that we can't accept returns of sealed goods, like face masks, for health and hygiene reasons. Any returned orders with face masks won't be available for reshipping and will be disposed of.
Other Physical Products:
For other physical products, please contact us within 14 days of receiving the item if you'd like to return it. We'll provide you with the return address and any additional information needed. You'll be responsible for the return shipping costs. Once we receive the returned item and confirm that it's in good condition, we'll process your refund.
If you notice any issues with your order, don't hesitate to get in touch and submit a problem report.
Our return address is set to our fulfillment facility by default. If a shipment is returned to us, you'll receive an automated email notification. Just a heads up, unclaimed returns will be donated to charity after 30 days.
Wrong Address - If an insufficient address is provided, the courier will return the shipment to our facility. You'll be responsible for reshipment costs once we confirm an updated address with you.
Unclaimed Shipments - If a shipment goes unclaimed and returns to our facility, you'll be responsible for the reshipment cost.
If you need to return an item, we recommend reaching out to us first. We don't offer refunds for buyer's remorse, and returns for products, face masks, or size exchanges will be at your expense and discretion. If you decide to accept returns or offer size exchanges, you'll need to place a new order for the replacement item at your own cost. For our customers in Brazil, if you regret a purchase, contact our Customer Service within 7 consecutive days after receiving the item and provide a picture. We'll evaluate the request and check if the product was used or damaged before considering a refund.
Attention EU customers: According to Article 16(c) and (e) of the Directive 2011/83/EU, the right of withdrawal may not be provided for:
goods that are made to the consumer's specifications or are clearly personalized;
sealed goods which were unsealed after delivery and aren't suitable for return due to health protection or hygiene reasons.
So, we reserve the right to refuse returns at our sole discretion.
This Policy is governed and interpreted in the English language, regardless of any translations made for any purpose whatsoever.
*All Express orders require a valid email address and phone number for delivery. Any orders without an email and phone number will be sent by standard shipping.*